Contact us
Last updated: 2026-11-04T23:36:04+00:00
A phone number and a contact form are both absent here, in favour of keeping a written record over an unverifiable chat.
Write to [email protected] for anything concerning this website: an error in the text, a broken link, a question about the privacy or cookie pages, or a page that pretends to be us.
Account, payment and bonus questions
Such issues are the gaming platform's responsibility, not something we take on. Routine, day-to-day queries move fastest through your account's live chat, but formal complaints and any documents need the platform's own support address instead. Emailing us achieves none of the following: unlocking an account, releasing a withdrawal or restoring a bonus, because account access is beyond our reach here.
What to include
- Quote the account's registered email so we can pull up the right case.
- An exact timestamp, date and time, with your time zone noted.
- A screenshot, if what went wrong is something visible.
- Where a payment is involved, the transaction reference.
Having all four details to hand generally means a case can be looked at right then. Skipping these details means an extra day is spent as the first reply just asks for them.
Response times
No fixed number of hours is promised on this page. It varies with the time of day, and a promise that does not hold at three in the morning is worse than no promise at all. The order we reply in matches the order messages come in.
Complaints
An unresolved issue after a platform reply calls for a written request and escalation through the operator's complaints procedure. Should that be exhausted, turn to the licence-issuing authority, details of which appear in the platform's footer.
A card number, a password or a one-time code will never be requested from you by email. The same goes for anyone claiming to act on our behalf. 18+ only.